Kaizen Applications in Emergency Service Within the Scope of Total Quality Management in Health Service

Abstract

Kaizen, a fundamental aspect of Total Quality Management (TQM), aims for continuous improvement in all areas of life. This study examines the impact of TQM and Kaizen practices in emergency services in Turkey, compiling and analyzing national publications from 2014-2024. Using a systematic review, the study investigates whether these practices enhance emergency services' efficiency and patient satisfaction. A total of 10 publications were included in the study. Results indicate that patient admission processes, staff behavior, waiting times, bureaucratic procedures, and infrastructure significantly affect patient satisfaction. Effective feedback mechanisms and trust in healthcare professionals also play crucial roles in improving patient experiences in emergency departments.