Evaluation of the Lack of Digital Interaction in Healthcare Services and Development of Recommendations

Abstract

The lack of digital interaction refers to the insufficiency or complete absence of direct or real-time engagement on digital platforms. In the context of healthcare services, the absence of digital interaction presents various challenges in the delivery of care. These challenges include trust issues, difficulties in comprehending information, reduced communication between patients and healthcare professionals, misunderstandings resulting from inadequate information, decision-making difficulties, and a lack of empathy. To mitigate the adverse effects of insufficient digital interaction, healthcare providers must develop and implement innovative strategies aimed at enhancing digital engagement and improving the accessibility and usability of digital health services. This study presents recommendations aimed at addressing the lack of digital interaction in healthcare services, serving as a foundation for the development of new strategies. It has been conducted as a systematic review based on a comprehensive literature analysis. The findings indicate that the fundamental step in improving digital interaction in healthcare is enhancing digital health literacy. By providing digital health literacy education, individuals can be supported in effectively utilizing digital health information. Healthcare institutions should develop new strategies that take into account patients' levels of health literacy and focus on improving their access to and ability to use digital health information. To promote digital health literacy, digital education programs should be offered to individuals, and user-friendly digital health tools should be designed by healthcare providers.